- Can I order online?
We do not currently offer the facility to purchase through our website.
We prefer the personal approach, and all of our orders are done over the phone or in person at our showrooms. This way we can offer the very best service and check you have everything you need. As you can see from the variety of the following questions, there's plenty to consider when buying a door!
- Do you install or offer a measuring service?
No, we do not currently offer a fitting service and we can not offer site visits. We do however offer delivery to mainland UK for all of our products.
- Do you deliver to the Isle of Wight?
Whilst we are unable to offer delivery to the Isle of Wight, many of our customers opt for us to deliver to a shipping or haulage company of their choosing or collect for our Dorset showroom in person.
The same is true for customers in Jersey and Guernsey.
- Can I trim my doors to suit the opening?
All doors can be trimmed to some degree. This can vary range to range and door to door.
Very generally internal non-Fire doors can be trimmed by up to 6mm from each of the four edges. There are some ranges, including the Urban Industrial doors where it is less than this. Almost all of the Déanta range of doors can be trimmed by up to 16mm from each edge.
For Half Hour Fire Doors (FD30) it can be 2-3mm from each edge, with the majority of the Déanta range being up to 15mm from each edge.
For External doors it is generally up to 6mm from each edge.
As there is so much variation within this, please do call us to check the trimming level of any particular door, especially when it relates to an FD30.
- Is there a standard door size?
There isn't a single standard size for doors, although this would make our job a lot easier!
The most common door sizes are 762mm (30") x 1981mm and 838mm (33") x 1981mm but you tend to find most properties have a combination of sizes. There are two main types of door sizes; imperial and metric.
Imperial doors come in widths of 457mm (18"), 533mm (21"), 610mm (24"), 686mm (27"), 711mm (28"), 762mm (30"), 838mm (33"), all by 1981mm height, and 813mm (32") which is 2032mm height. With non-Fire doors being 35mm thick and FD30 doors being 44mm thick.
Metric doors come in widths of 526mm, 626mm, 726mm, 826mm & 926mm, all by 2040mm height. With non-Fire doors being 40mm thick and FD30 doors being 44mm thick.
Due to the high number of variations, it's important to measure each of your doors for height, width and thickness. If you have sizes which aren't listed, don't worry, it's likely we can get a door made for you or advise of the best size to go for. Give us a call or pop in to see us for more information.
- Can a door be made to measure?
Yes, many of our internal doors can be made to measure. There are some maximum and minimum parameters set by the factories or limiited by Fire Certification (where applicable). Many of the designs that are available made to measure list a custom size price guide on the pricing structure. If you don't see this, it doesn't necessarily mean it's not available. Always give us a call to check and dicuss sizes.
- Are all doors of engineered construction?
Yes, all of our doors are now of an engineered construction which offers several benefits. Engineered doors will cope better with central heating conditions, particularly when it comes to underfloor heating. An engineered construction also create less waste and is better for the environment.
- What is the difference between a standard core, semi-solid core and solid core construction?
A standard construction door is usually made up of a cellular structure sometimes referred to as "egg-box" construction with a lipping along every edge. This results in a lightweight door. These doors will have lock blocks where locks and handles must be fitted. The location of the lock block is indicated on the door.
A semi-solid construction can be done in different ways. There is more material in the core than in a standard core door, which will result in a heavier weight. It is usually a mixture of solid material and hollow spaces. For example this could be strips of timber with gaps in between. There will also be lipping to the edges.
A solid construction door will not have any hollow spaces in the core of the door. Usually it will consist of either high density particle board or laminated timber. Again there will be lipping around the edges of the door and veneer to the faces. This results in a strong, sturdy and heavy door.
- Can your doors be made into a pair / rebated?
We do offer a range of rebated pairs. However if your chosen door or size is not available then taking two doors and making them into a pair is still possible with all of our internal doors. When fitting doors into pairs there will need to be a small gap between them to enable them to open and close.
A rebate is where the gap is hidden by removing a part of the each door on opposite sides of the meeting stiles, creating an overlapping meeting edge.
Where larger lipping allows, you could cut your own rebates on site.
On doors where the size of the lipping does not allow for rebates, we offer pair makers which fit to one of the doors and provides an edge for the other door to close up against.
If you are adding a pair maker or cutting your own rebates on site, do remember that this will change the overall width of the pair.
- Do you offer pre-hung doorsets?
Yes, we offer a range of internal pre-hung doorsets. We can offer these as standard doors and also certified as FD30, FD30S and PAS24 for apartment entrance doors. Minimum order quantities may apply.
Pre-hung doorsets offer easy installtaion to save both time and labour onsite. In the case of FD30, FD30S and PAS 24 doorsets, they also come fully certified as a set for easier sign off.
- What is the difference between pre-finished, unfinshed and primed?
A pre-finished door is supplied already finished from the factory and ready to hang. For convenience most of our customers now choose pre-finished doors
An unfinished door is supplied in the bare timber ready for your choice of paint or varnish. This does offer greater flexibility on the final finish of the door. It will however be more time and labour intensive, and don't forget to budget for the purchase of your chosen finish as well.
A primed door will be supplied with an undercoat ready for the top coats of your choice.
We are able to offer an extra over service on doors from XL Joinery (those shown under the Cotswold Collection) to supply unfinished or primed doors as pre-finished in a colour from the palette which XL offer. Please contact us for more details.
Whether you opt for pre-finished, unfinished or primed remember to make sure that all areas trimmed during fitting, including cut outs for ironmongery, are re-finished.
- What should I treat my unfinished door with?
In general either a fully paint finish or high performance wood treatment should be used. Doors have a controlled moisture content and certain treatements such as waxes and polishes will not seal the door against moisture ingress or egress. This can cause issues to the doors including swelling and shrinking.
Please follow all treatment information in the leaflet supplied with your door, or refer to our Terms and Conditions for more information.
- Do doors come with hardware predrilled?
Only our pre-hung doorsets are available predrilled for hardware.
In all other cases the doors are supplied without any cut outs or drilling, but we are able to supply all of the hardware that you require separately.
- How many hinges would you recommend?
We recommend the use of 3 ball bearing hinges for all of our internal and external doors. This is both for stability and due to the solid and heavy construction of our doors.
This is the reason that you will find all of our hardware packs are supplied with 3 hinges.
- Is the glass in glazed doors toughened safety glass?
Yes, all of our glass is toughened to meet the latest safety standards
- Can you supply a replacement piece of glass for my door?
I'm afraid that we do not offer replacement panes of glass. The majority of our doors are constructed around the glass and there are no loose beads so replacing the glass is not possible. Whilst on some models it may be possible for you to remove some beading and source your own replacement glass, it will more than likely result in some damage to the door itself. It is likely to be cheaper, quicker and easier to purchase a replacement door.
- Can you tell if my door is a Fire Door?
There are several indicators that a door may be a Fire Door but they are not guarantees. If you need to know if you require a Fire Door we are more than happy to discuss the usual usages, but ultimately you would need to check with your local authority.
We are able to offer a wide range of Half Hour Fire Doors (FD30) and a smaller selection of One Hour Fire Doors (FD60). All Fire Doors must be fitted in line with the stipulations in the associated Fire Certificate and would include a requirement for a suitable liner, intumescents strips and appropriate hardware. A Fire Door only remains a Fire Door when it is correctly fitted and is within its certified scope of usage.
To ensure you achieve sign off in Fire Door applications, why not consider our FD30 pre-hung doorsets.
- What is an intumescent strip?
An intumescent strip is a component of a fire door. It is fitted around the door frame and is designed to automatically expand when exposed to extreme heat to seal the gap between the door and frame.
Intumescent strips can be fire only or fire and smoke. The fire and smoke includes a brush like piece which stops the smoke from spreading room to room as well. Both types are designed to give more time for people to escape during a fire.
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